time zone issue has been a problem since 10/2018 support is not knowledgeable or helpful at anytime I have the same issues with support and the system. Any other relevant or related items to add which tech support may be able to use for diagnosis? How frequent the time zone will changeġ0. Is it showing the same time zone on both mobile and web interface?ĩ. Have you encounter power outage and internet interruption, have you changed your ISP or moved or have there been any changes to your network configuration prior to this?Ĩ. What is the correct time zone of the customer? Which State or City?ĥ. All of you should email the case update email ID I provided earlier, with your case number, with answers to these questions:Ģ. She sent me via chat the questions they need for tech escalation to review further. I also was just with Chat and found that they did not properly update my case number with the info they had gathered on the many calls I had with them. I am not sure of any of that rignt now which is mind blowing to me for a company in this business. May often be falling on deaf ears but I am going to bombard them every chance I get until I at least hear that they give a crap, are trying, and that a fix is being worked on. Send here: Arlo Support Case Update: Customer Service: each email I demand further escalation, and I attach this forum thread demanding they review it to understand how bad this situation is. I know they do get the emails because they read them when I do call in and have gotten some (useless) responses. I am calling once per day and emailing them multiple times a day. Especially those that are invested and don't have the luxury to return the devices any longer and will suck it up and keep it if they could just fix the damn issue. please be sure you are calling in, opening a case number, and calling Arlo at least once a day demanding action. Arlo user-123: Any update from the senior technical support team that engaged with you?
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |